Refund policy
REFUND POLICY
30-Day Return Policy
We have a 30-day return policy.Â
You have 30 days after receivingÂ
your item to request a return.
To be eligible for a return yourÂ
item must be:
— Unworn and unused
— In original packaging
— With tags attached
— Accompanied by proof of purchase
To start a return contact us at:
articego@gmail.com
Return Address
Once your return is accepted weÂ
will provide you with the returnÂ
address and instructions.
Items sent back without firstÂ
requesting a return will notÂ
be accepted.
Damages and Issues
Inspect your order immediatelyÂ
upon receiving it.
Contact us straight away atÂ
articego@gmail.com if:
— Item is defective or damaged
— Wrong item received
— Item arrives in poor condition
We will make it right immediately.
Non-Returnable Items
We cannot accept returns on:
— Sale items
— Gift cards
— Personalised or custom products
Exchanges
To exchange an item return itÂ
first. Once return is acceptedÂ
make a new purchase for theÂ
replacement item.
European Union — 14 DayÂ
Cooling Off Period
If your order is shipping toÂ
the European Union you have theÂ
right to cancel or return yourÂ
order within 14 days for anyÂ
reason without justification.
Item must be unworn, unused,Â
with tags and in originalÂ
packaging. Proof of purchaseÂ
required.
Pre-Orders
Full refund issued automaticallyÂ
if your pre-order cannot beÂ
fulfilled within 4 weeks ofÂ
your order date.
No questions asked.
Refunds
Once we receive and inspectÂ
your return we will notify youÂ
by email whether your refundÂ
is approved.
If approved your refund will beÂ
processed to your originalÂ
payment method withinÂ
10 business days.
If more than 15 business daysÂ
have passed since approvalÂ
contact us at:
articego@gmail.com
Contact
articego@gmail.com
We respond within 24 hours.